Your device is too small to view our website! Please use a newer mobile device or desktop to shop our website. If you do not have access to one of these, you can contact us to place an order at 800-504-5989 M-F 8am-5pm CST, or sales@floor-protection-resources.com.

Payment FAQs
What is an "AVS Mismatch Error" and how can I resolve it?

For security reasons we verify the billing address on file with your credit card company. An AVS Mismatch Error could mean one of the following:

1) The Billing Address you entered does not match what your credit card company has on file. If you have moved recently, your billing information may not have been updated by your credit card company yet. Try using your old billing address to see if it solves the problem. Please remember that Billing Addresses and Shipping Addresses can be different. If you are having difficulty placing an order online, please call us at 800-504-5989 for assistance. Our customer service representatives would be happy to assist you in completing your order.

2) Your credit card was not issued in the USA. Our website may not accept orders outside of the United States. Please call us at 800-504-5989 or 608-443-4064 during our regular business hours (Monday through Friday, 8 A.M. - 5 P.M. Central time) to place your order over the phone.

3) You are trying to use a gift credit card. Not all gift credit cards are compatible with gateway transactions (online purchases). Please call us so we can try to manually process your payment, or use a different card.

I tried to place an order but was unsuccessful. Has my account been charged?

When you attempt to make a purchase using your credit card the transaction "Pings" your credit card account for the amount of the purchase, whether it is approved or declined. Since each attempt to make a purchase is considered a separate charge (which prevents sellers from initially charging one amount and then changing that amount), this "Ping" tells the credit card company to reserve that amount for each attempt you make.

If the transaction is declined, then these "Pings" will disappear from your account in approximately one to three business days. These pings are used by your financial institution to ensure that your account has the necessary funds available to complete a transaction and are removed at their discretion. Please contact your financial institution for additional information.

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